REFUNDS POLICY

Refunds

Once your return has been received and accepted by our partner, your refund will be completed via the original payment method. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.

If you are eligible, we may be able to issue your refund as klozzylab credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.

Faulty items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

Returns Policy

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

  • Watches and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

  • If an item has a www.klozzylab.com security tag or brand tag attached, it must be returned with the tag in its original position.

  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you processed your order through guest checkout please contact our friendly Customer Service to start your return. To return or cancel an item that has been made to your specifications, please view our ‘Customised Items’ section below for further information.

Returns Process

Your returned item must arrive at the www.klozzylab.com partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you within 7 days of your delivery date to ensure that it arrives at the relevant www.klozzylab.com partner’s location within 14 days.